Place Order Here

How to Place an Order:

Step 1: E-mail us at order@sparrowsandswallows.com to notify us of your order and details in the format below :-

Name:
Contact number:
Item interested in:
Transaction reference number: See Step 2
Date of transfer:

Step 2: Orders will be confirmed after a 50% of the total payment is received in the account below.<<<***STRICTLY NO PAYMENT = NO ORDER***>>> A payment acknowledgement and order confirmation email will be sent within 1 working day after the payment is received. Please include transfer amount, date and bank account transferred from.

Bank account: UOB 373-370-652-8 Tiong Bahru Plaza Branch (Note this is not the same as Tiong Bahru Branch)

OR/ POSB 060-90040-0 Savings Account

Step 3: If we do not have the item in stock at that time, we will try to acquire the ordered item within 1 week. If the ordered item is no longer available, we will contact you and you have the choice to receive a FULL immediate refund or choose a different item.

Step 4: For any cancellations made after the order was confirmed, a cancellation fee of 30% of the order amount will be assessed. The remaining 20% will be refunded.

Step 5: The default shipping method is in bulk. We send a shipment about every 2 weeks to a central location in Singapore. The shipment takes about 6-10 business days to arrive in Singapore. From the central location, the orders are being delivered. Once the shipment is mailed, all sales are final.

*NOTE: Direct Shipping Option is available: If you prefer to receive the items directly with a transit time of 6-10 business days, shipment via USPS Priority Mail is available at USD 20-50 with tracking number and insurance. The price varies based on size and weight.

Step 6: You will be contacted within 2 days of the item arrival in Singapore to set a date and time for delivery to your doorstep/elsewhere. (see below for more options)

Step 7: The 50% balance can either be paid in cash at delivery or transferred to the same account before delivery to you.

Step 8: Please INSPECT item upon collection. No returns are accepted once the transaction is closed.

See HERE for more FAQs.